My AI receptionist is not answering calls. What should I do?

If your AI receptionist is not answering calls, here are a few steps you can take to address the issue:

  1. Check your phone number settings: Ensure that the correct phone number is set up in the platform and that it is active and properly configured.

  2. Check call forwarding settings: If you have call forwarding enabled (ex. Skype), make sure it is set up correctly and directing calls to the designated phone number.

  3. Test connectivity: Ensure that your phone service is stable and working properly. Unstable or poor connectivity can impact the AI's ability to answer calls.

  4. Reach out to support: If the issue persists or you need further assistance, don't hesitate to contact our support team. They will be able to provide specific troubleshooting steps and help resolve the issue.

Following these steps should help you address the problem of your AI receptionist not answering calls.